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Accommodation and cancellation conditions

1. Introductory Provisions

These terms and conditions apply to a stay in the accommodation facility "Wellness Apartmán Pila Kvilda" - Jan Stepanek, Kvilda 31, 384 93 Kvilda, Czech Republic, ID No.: 712 97 472. The parties to the contractual relationship are the accommodation provider on the one hand, and the customer booking the stay on the other. A customer can be either a natural person or a legal entity (hereinafter referred to as the "customer"). The customer, who is listed on the contract, represents all participants of the stay, is authorized to act on their behalf and is the only responsible person in relation to the host.

By confirming the reservation at the accommodation facility, the customer agrees to these terms and conditions.

2. Formation of a contractual relationship

The contractual relationship between the customer and the accommodation provider is established by confirmation of the reservation of the Wellness Apartment Pila Kvilda, Kvilda 31, 384 93 Kvilda, Czechia by the customer in the online reservation system and payment of the deposit/full amount for the accommodation, as stated in Article 3, point 3.4 these terms and conditions. The customer pays the deposit/full amount for the accommodation to the accommodation provider's account. In exceptional cases, when the customer does not have access to the Internet, he can make a reservation by phone.

Both the customer and the host agree to use postal or electronic (e-mail) communication. Notices made in one or the other of these ways shall be recognized by both parties as valid written notices.

3. Price of stay and terms of payment

The price of the stay is understood to be the price indicated in the reservation system and the info email (contract) about the accommodation, which will be sent to the customer after confirming the reservation in the online reservation system name of the object.

3.1. The price of the stay includes


     entrance to Wellness


3.2. The price of the stay does not include

     recreation fee to the municipal authority

Other services, namely the recreation fee to the municipal authority, are not included in the price of the stay and are paid separately, by bank transfer based on the request sent by the reservation system or to the accommodation provider at the time of their payment.

3.3. Bail

When handing over the key to the accommodation facility, the customer is obliged to pay a refundable deposit (deposit) of CZK 0 to the accommodation provider or a person authorized by him. The deposit (deposit) will be returned to the customer on the day of departure by the accommodation provider if the customer has not caused any damage to the property. In the event of damage, the lodger is entitled to reduce the deposit by an amount equal to the amount of damage caused. If the deposit is insufficient, damages are governed by point 4 of these terms and conditions.

3.4. Payment of stay

The lodger has the right to pay the price of the stay before its implementation. Unless otherwise agreed in a written contract between the accommodation provider and the customer, the customer is obliged to pay a deposit of 100% of the price of the stay within 3 days from the date of sending the booking confirmation in the online reservation system name of the object to the customer's account. The customer is obliged to pay the 0% surcharge no later than 0 days before the day designated as the start of the stay. If the customer does not comply with the payment conditions for the payment of the stay, the effects of the contract concluded between the customer and the accommodation provider will cease and the accommodation capacity will be offered to other interested parties.

4. Obligations of the customer

     To provide the accommodation provider with the cooperation necessary to properly secure and provide the accommodation.
     Take over all the sent documents needed for the stay.
     Arrive at the boarding point on the appointed date with all the required documents.
     Follow the instructions, operating rules and instructions of the accommodation provider and staff authorized by him.
     It is the duty of the customer and everyone involved to behave in such a way that there is no harm to their health, life or property, as well as damage to the accommodation provider's property. Supervise the children, or provide them with supervision, which would prevent them from possible injury in the building and its surroundings or causing damage to the accommodation provider's property.
     Properly use the accommodation premises, maintain order and cleanliness in them, especially if children are staying with him.
     Close windows and doors when leaving accommodation.
     Communicate without delay the need for repairs in accommodation.
     Immediately report damage or damage caused by the customer or a person staying with him in the accommodation.

The customer is obliged to pay for any damage caused in the premises reserved for accommodation, free entertainment or relaxation, including compensation for lost profit up to the amount of 20,000. CZK. Higher damages incurred in spaces reserved for accommodation, free entertainment or relaxation in full, including compensation for lost profit in the amount of the valid price for accommodation for the entire time after which the object/room/apartment/relaxation space will be taken out of operation, the accommodation provider can claim in accordance with Act No. 89/2012 Coll., Civil Code. The customer has this obligation even if damage is caused by children or other persons staying with the customer.

4.1 The customer may not, without the prior consent of the accommodation provider:

     Make substantial changes in accommodation (move furniture, etc.)
     Use your own appliances on the premises
     Leave the premises reserved for accommodation to another person

4.2 Furthermore, the customer may not:

     Smoking in all areas of the facility
     Possessing, producing or storing narcotic or psychotropic substances or poisons, if they are not medicines, the use of which has been prescribed to the customer by a doctor.
     Carry or otherwise store the weapon and ammunition in a condition that allows for immediate use.

5. Obligations, rights and liability of the accommodation provider

The accommodation provider is obliged to hand over the accommodation premises to the customer in a condition suitable for proper use and to ensure the unhindered exercise of his rights related to accommodation. The lodger takes care to eliminate reported defects without unnecessary delays and is obliged to maintain the accommodation premises in proper technical and hygienic condition.

The accommodation provider has the right to inspect the accommodation premises in his presence after the end of the customer's stay. We ask customers not to take this action as a sign of distrust. Thank you for your understanding.

The lodger is not responsible for damage to the health (or damage to property) of customers caused by their carelessness, inattention, carelessness, misuse or poor supervision (supervision).

6. Stay

The customer has the right to use the spaces reserved for accommodation, as well as the common spaces of the object. They will receive a key at the start of their stay. This key must be returned to the accommodation provider at the latest upon termination of accommodation. The customer is obliged to prevent the loss or theft of this key and not to lend it to persons who are not staying at the property. In case of loss, theft or misuse of the key, the customer is obliged to pay a contractual fine of CZK 500 to the accommodation provider; this does not affect the accommodation provider's right to claim compensation for the damage caused.

The accommodation provider accommodates the customer from 15.00 to 24.00 hours on the relevant day of check-in, and the customer is obliged to leave the facility by 10.00 a.m. on the day of termination of the accommodation at the latest.

If the customer does not comply with this time, he will be charged the price for the next day of stay, according to the valid price list.

6.1. Transport to the place of stay

Transportation to the place of residence is individual and all costs associated with transportation to the place of residence are paid by the customer.

6.2. Accommodations

The number of accommodated persons must not exceed the bed capacity of the building. The exact, or preliminary, number of accommodated persons is indicated in the contract that the customer receives after making the reservation. For children up to the age of 3, a cot and high chair can be ordered free of charge when booking in the online booking system.

It is forbidden for the entire capacity of the object to be used only by minors under the age of 18 or only by persons with limited autonomy. In the case of accommodation of persons under the age of 18 or persons with limited independence, at least one responsible supervisor over the age of 18 must be provided who will participate in the entire stay.

6.3. Energy and saving

In order to save energy and, therefore, to be considerate of the environment, we ask you not to ventilate for a long time in the winter, let alone for the purpose of reducing the temperature in the room/object.

6.4. Pets

Accommodation or visits to the facility with pets is not possible.

6.5. Storage of sports equipment

The customer is not allowed to take into the apartment sports equipment and objects for which another place is reserved for safekeeping.

6.6. Valuables

The host advises customers not to leave jewelry, money and other valuables in the property, or to properly secure valuables against theft. The host is not responsible for loss or damage to the listed items. The lodger is not obliged to ensure the safekeeping of these items.

6.7. Parking

Parking of customers' vehicles is possible on the owner's own property in front of the building. These areas are freely accessible, and therefore the accommodation provider is not responsible for possible theft of the vehicle or items in it, it is not a guarded parking lot.

6.8. Security camera system

Public areas of the building, i.e.:

     surrounding the house


     entrance hall

     rear entrance hall

are monitored by a camera system. The lodger undertakes to use the monitoring system only for the purposes of property protection and order.

7. Changes to the Agreement and Withdrawal from the Agreement

If, for objective reasons, the accommodation provider is forced to change the essential terms of the contract before the start of the stay, he can propose a change to the contract to the customer. In such a case, the customer has the right to agree to the change or withdraw from the contract. If the customer does not withdraw by written notice within 10 days from the date of delivery of the change proposal, it is considered that he agrees to the change.

The customer has the right to withdraw from the accommodation contract. The order can only be canceled by the person to whom the reservation is issued, by e-mail to the address info@pilakvilda.cz

The host has the right to withdraw from this contract if the customer grossly violates the obligations set forth in this contract, the accommodation rules, or grossly violates good manners in the property.

Withdrawal from this Agreement must be in writing and delivered to the other party. Withdrawal from this contract does not affect the obligation to pay claims from this contract arising before withdrawal or cancellation fees.

Withdrawal from the contract is governed by the following cancellation conditions, which determine the amount of cancellation fees:

     free cancellation (no cancellation fee) more than 30 days before departure
     30% of the price of the stay if the stay is canceled less than 30 days before arrival
     70% of the price of the stay if the stay is canceled less than 14 days before arrival
     100% of the price of the stay if the stay is canceled less than 7 days before arrival
     100% of the price of the stay in case of no-show
     100% of the price of the stay in case of early termination

The specified percentage of cancellation fees will be calculated in the case of withdrawal before the start of the accommodation or no-show from the accommodation price. The date of receipt of the email is decisive for determining the amount of the fee.

In justified cases (illness, death in the family, force majeure, etc.), the cancellation fee may not be charged based on the decision of the accommodation provider.

In the event of withdrawal from the accommodation contract, the accommodation provider is entitled to call on the customer to immediately vacate the accommodation premises and leave the building, and the customer is obliged to comply with this call without delay.

8. Complaints

The customer is obliged to make a possible complaint always immediately after discovering the defect with the accommodation provider or the responsible person of the accommodation provider, so that a correction can be made.

9. Final Provision

The general terms and conditions apply to all stays at the Wellness Apartment Pila Kvilda, Kvilda 31, 384 93 Kvilda, Czech Republic and come into force and effect on 1 June 2022

By concluding the contract, the customer confirms that he understands the above contractual terms and accepts them in full on his own behalf and on behalf of the other participants of the stay.

By concluding the contract, the customer further confirms that he has been informed by the accommodation provider that, in the event of a dispute between the parties to this contract, he has the option of using an out-of-court settlement of such a dispute, namely at the Czech Trade Inspection (www.coi.cz). The customer acknowledges that the procedures for exercising the right to withdraw from this contract, as well as the withdrawal form, are published on the website of the accommodation provider www.pilakvilda.cz

Wellness Apartment Pila Kvilda

Jana Štěpánková